Refund policy

Your Happiness Comes First

More than anything, we want you to love your purchase! If something doesn't look right or isn't quite what you expected, just send us an email—we'll make it right.

Order Cancellations & Changes

Once an order has been confirmed, it is immediately locked for processing and can no longer be canceled or modified.

Please note:

  • Personalized or made-to-order items may be locked immediately after checkout and cannot be changed.

  • During busy periods or holidays, requests to make changes may slightly delay shipping, although we always do our best to process them as quickly as possible.

  • By completing your purchase, you agree to these terms.

Replacements & Refunds

We take full responsibility for your order for up to 30 days after delivery if your item:

  • Arrives damaged or defective

  • Is incorrect or does not match your order confirmation

  • Breaks shortly after delivery under normal use

  • Is lost or not delivered (provided the shipping address entered at checkout was correct)

Your Options

  • Free replacement (recommended and the fastest solution)

  • Refund (where applicable)

In most cases, a replacement is the quickest way to resolve the issue and get you back to enjoying your jewelry.

Refunds That Require a Return

If you prefer a refund instead of a replacement, the item must first be returned and received by our supplier before we can process your refund.

Please contact us for the return address. Once we have confirmed receipt of the returned item:

  • Your refund will be issued to your original payment method.

  • Processing times may vary depending on your bank or payment provider.

Refunds Not Eligible

Unfortunately, we cannot offer refunds or returns for:

  • Requests submitted more than 30 days after delivery

  • Change of mind or personal preference

  • Items damaged due to misuse, accidents, or normal wear and tear

  • Shipping delays that are outside our control after the order has been dispatched

We always provide tracking information so you can monitor your shipment every step of the way.

Special Replacement Cases

In certain situations, we're still happy to offer a replacement for a small fee, such as when:

  • The wrong size, design, or personalization was selected during checkout

  • The order could not be delivered because of an incorrect or incomplete shipping address

Need Help?

If you're experiencing any issues with your order, please contact our Customer Happiness team and include your order number. We'll guide you through the next steps and do everything we can to resolve the issue as quickly and smoothly as possible.

Thank you for your trust and support—we truly appreciate your business and the opportunity to make things right whenever needed.

Payment Methods

We accept all major credit and debit cards, as well as other secure payment methods available at checkout.